Dealer operations diagnostic
- Dealership struggling with a business issue despite addressing what it believes is the root-cause
- Limited bandwidth / competency to perform analytics and substantiate root-cause
- Inconsistent / ad-hoc processes and practices across locations or departments
- Fluid roles and responsibilities
- Poor adherence to internal processes and non-existent control frameworks
- Schedule of authority implied with no mechanism for regular monitoring adherence
How can we help?
We can assist our clients in the following
- Conduct a dipstick operations assessment for in-scope areas of operations which covers both on-site and back-end execution and involves undertaking on-site audits, interviews, data analysis, manpower performance benchmarking and mystery shopping.
- Findings and recommendations report detailing the results of the diagnostic across key levers of Sales and Aftersales, split into design gaps (for non OEM defined processes) and operational gaps
Our simplified approach
- Understand as-is process including how operations are monitored and how is adherence and performance incentivized
- Obtain data and conduct analytics to identify trends, patterns with a view to evaluate the current performance standards and benchmarks
- Identify gaps and suggest actionable to drive operational efficiency
Expected benefits…
- Identification of key gap(s) and suggested recommendations
- Flagging of inconsistent process which may require standardisation
- Assessment of adherence to internal controls over critical activities that require immediate correction
- Suggestions around people, process and prospect management which can have an immediate positive impact
Why choose us?
- Wide experience gained with multiple dealers across geographies
- Leveraging existing knowledgebase for benchmarking operations