Dealer Franchise Audit
Brands invest significant resources in building a strong brand identity. Dealer/franchise audits ensure that each dealership adheres to the brand standards regarding customer service, sales & after-sales practices, marketing, and maintaining brand consistency across all locations.
Top franchise risks automobile brands face today
Compliance Issues
- Failure to comply with franchise agreements in terms of unauthorized infrastructure modifications, diversion of finds, inflated or under-reporting of retails
- Failure to comply with legal requirements such as Consumer Protection laws, Employment laws, Environmental regulations, License and Permits, thus exposing franchises to legal and financial risks.
Brand Reputation Issues
- Damage to the brand reputation due to poor customer service, product quality issues, or unethical behavior at individual franchise locations can have far- reaching consequences for the entire franchise network.
Financial Performance Issues
- Failure to detect and correct financial performance issues such as ineffective inventory management, cash flow issues, etc. can significantly impact the success and sustainability of franchises in the automotive retail sector.
How do we help brands
We assist our clients in the following ways:
Developing a customized dealer audit program which suits the relevant needs & priorities of our clients
- Understand the client’s business priorities and review brand standards to design a personalized franchise/ dealer audit work program
- Conduct pilot audits and align approach with key stakeholders
Executing dealer audits with real time reporting through our mobile application
- Execution of Pan-India audits
- Reporting and presentation to management (including red flag reporting for critical findings)