Problem Statement
The client is a multi-location dealer for luxury vehicles with one of his workshops in Delhi.
Client suspected foul play in its workshop operations and wanted an independent agency to monitor operations.
Client engaged Ambit Collective to review the workshop operations and identify any such leakages.
What did we do
We deployed techno-commercial team which helped identify the following:
- 50+ vehicles noted to have exited on zero bill due to time and budget constrains, and part unavailability in December. 60% had pending jobs present when compared with schedule and technician remarks; however, none were called till 3 months later.
- 40+ vehicles noted to have stayed in premises for over 4 hours; however, no SR was opened for such vehicles. Manual gate passes were only available in a few cases and carried Advisor’s approval.
- VAS vendor invoices did not match with either the register maintained at VAS bay or the DMS. Approximately INR 24 lakhs noted as charged excess in a space of 7 months.
- SRs /Gate Passes
Outcome
- Developed matrix for authorisation of zero billing cases, resulting in drop to an average 7 cases per month
- Implemented process of recording pending jobs and sharing with CRM for calling back resulting in average INR 13 lakhs per month from pending jobs
- Excess recovered from VAS vendor and guidelines developed for VAS requisition and approval