{"id":12316,"date":"2024-07-26T07:05:04","date_gmt":"2024-07-26T07:05:04","guid":{"rendered":"https:\/\/ambitcollective.com\/beta\/?page_id=12316"},"modified":"2024-09-02T05:18:47","modified_gmt":"2024-09-02T05:18:47","slug":"case-study-1-luxury-car-dealer-in-gurugram","status":"publish","type":"page","link":"https:\/\/ambitcollective.com\/beta\/case-study-1-luxury-car-dealer-in-gurugram\/","title":{"rendered":"Case study 1 \u2013 Luxury car dealer in Gurugram"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12316\" class=\"elementor elementor-12316\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-418c0cf elementor-section-full_width elementor-reverse-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"418c0cf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b63dc00\" data-id=\"b63dc00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5098425 elementor-widget elementor-widget-spacer\" data-id=\"5098425\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-77005c9 e-flex e-con-boxed e-con e-parent\" data-id=\"77005c9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d1141d1 e-flex e-con-boxed e-con e-child\" data-id=\"d1141d1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d84e0f4 elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d84e0f4\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/ambitcollective.com\/beta\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#problem\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-puzzle-piece\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M519.442 288.651c-41.519 0-59.5 31.593-82.058 31.593C377.409 320.244 432 144 432 144s-196.288 80-196.288-3.297c0-35.827 36.288-46.25 36.288-85.985C272 19.216 243.885 0 210.539 0c-34.654 0-66.366 18.891-66.366 56.346 0 41.364 31.711 59.277 31.711 81.75C175.885 207.719 0 166.758 0 166.758v333.237s178.635 41.047 178.635-28.662c0-22.473-40-40.107-40-81.471 0-37.456 29.25-56.346 63.577-56.346 33.673 0 61.788 19.216 61.788 54.717 0 39.735-36.288 50.158-36.288 85.985 0 60.803 129.675 25.73 181.23 25.73 0 0-34.725-120.101 25.827-120.101 35.962 0 46.423 36.152 86.308 36.152C556.712 416 576 387.99 576 354.443c0-34.199-18.962-65.792-56.558-65.792z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Problem statement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#what\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zM262.655 90c-54.497 0-89.255 22.957-116.549 63.758-3.536 5.286-2.353 12.415 2.715 16.258l34.699 26.31c5.205 3.947 12.621 3.008 16.665-2.122 17.864-22.658 30.113-35.797 57.303-35.797 20.429 0 45.698 13.148 45.698 32.958 0 14.976-12.363 22.667-32.534 33.976C247.128 238.528 216 254.941 216 296v4c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12v-1.333c0-28.462 83.186-29.647 83.186-106.667 0-58.002-60.165-102-116.531-102zM256 338c-25.365 0-46 20.635-46 46 0 25.364 20.635 46 46 46s46-20.636 46-46c0-25.365-20.635-46-46-46z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What did we do<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#outcome\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Outcome<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c15a84 e-flex e-con-boxed e-con e-parent\" data-id=\"5c15a84\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b90690 e-con-full e-flex e-con e-child\" data-id=\"7b90690\" data-element_type=\"container\" id=\"problem\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-750eb42 elementor-widget elementor-widget-spacer\" data-id=\"750eb42\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6c9b6 eael-infobox-shape-radius eael-infobox-content-align-left eael-infobox-hover-img-shape-square elementor-widget elementor-widget-eael-info-box\" data-id=\"7b6c9b6\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-icon\">\n\n                            <img decoding=\"async\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/Problem-Statement-1.jpg\" alt=\"Problem Statement\">\n            \n            \n            \n        <\/div>\n            <div class=\"infobox-content\">\n                            <h4 class=\"title\">Problem Statement<\/h4>\n                                                                                                <p><ul><li>The client is a multi-location dealer for luxury vehicles with one of his workshops in Gurugram.<\/li><li>Despite getting a reasonable load (76% retention), revenue per throughput was lower than other locations and much below the All-India average.<\/li><li>Client engaged Ambit Collective to carry out a focussed review of the entire workshop operations and identify the root cause.<\/li><\/ul><\/p>                                                                            <\/div>\n            <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eaa02b e-con-full e-flex e-con e-child\" data-id=\"7eaa02b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55a01b1 elementor-widget elementor-widget-spacer\" data-id=\"55a01b1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e62b54 eael-infobox-shape-radius eael-infobox-content-align-left eael-infobox-hover-img-shape-square elementor-widget elementor-widget-eael-info-box\" data-id=\"0e62b54\" data-element_type=\"widget\" id=\"what\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-icon\">\n\n                            <img decoding=\"async\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/08\/What-did-we-do.jpg\" alt=\"The idea. The team is working on a new project. Light bulb as a symbol of new idea and project. Vector illustration\">\n            \n            \n            \n        <\/div>\n            <div class=\"infobox-content\">\n                            <h4 class=\"title\">What did we do<\/h4>\n                                                                                                <p>We carried out a detailed review with the help of a techno-commercial team which helped identify the following:<\/p><ul><li>No process for how returns would be handled by the gate; Vehicles exited on unauthorised manual gate passes; no SR had been opened<\/li><li>No process for review of estimates for exits without any work done<\/li><li>Cashier did not have access to DMS, thus precluding him from verifying if there were any open SRs on the vehicle<\/li><li>Performa invoices could be edited multiple times without changing serial number of the pre invoice and edit logs were not maintained.<\/li><\/ul><p>No checks in place to identify breaches such as (but not limited to):<\/p><ul><li>Vehicles in premises without an SR or closed SR<\/li><li>Parts \/ labour not charged for work agreed with customer<\/li><li>Vehicles exiting on unapproved cancelled SRs \/Gate Passes<\/li><\/ul>                                                                            <\/div>\n            <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e920730 e-con-full e-flex e-con e-child\" data-id=\"e920730\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-899d39a elementor-widget elementor-widget-spacer\" data-id=\"899d39a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d59edfa eael-infobox-shape-radius eael-infobox-content-align-left eael-infobox-hover-img-shape-square elementor-widget elementor-widget-eael-info-box\" data-id=\"d59edfa\" data-element_type=\"widget\" id=\"outcome\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-icon\">\n\n                            <img decoding=\"async\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/08\/Outcome.jpg\" alt=\"\">\n            \n            \n            \n        <\/div>\n            <div class=\"infobox-content\">\n                            <h4 class=\"title\">Outcome<\/h4>\n                                                                                                <p><ul><li>Developed a process rule book and monitored compliance for a period of 9 months.<\/li><li>Disclaimer sought from customers for refusal of critical repairs resulting in 37% improvement in revenue per Throughput<\/li><li>Vehicle returning without work done reduced from 21% to 4% (of Gate-IN)<\/li><li>Gate register for entry and exits combined resulting in no unrecorded entries<\/li><\/ul><\/p>                                                                            <\/div>\n            <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Problem statement What did we do Outcome Problem Statement The client is a multi-location dealer for luxury vehicles with one of his workshops in Gurugram. Despite getting a reasonable load (76% retention), revenue per throughput was lower than other locations and much below the All-India average. Client engaged Ambit Collective to carry out a focussed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-12316","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/comments?post=12316"}],"version-history":[{"count":31,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12316\/revisions"}],"predecessor-version":[{"id":12666,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12316\/revisions\/12666"}],"wp:attachment":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/media?parent=12316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}