{"id":12231,"date":"2024-07-25T10:00:52","date_gmt":"2024-07-25T10:00:52","guid":{"rendered":"https:\/\/ambitcollective.com\/beta\/?page_id=12231"},"modified":"2024-10-22T10:23:14","modified_gmt":"2024-10-22T10:23:14","slug":"workshop-performance-improvement","status":"publish","type":"page","link":"https:\/\/ambitcollective.com\/beta\/workshop-performance-improvement\/","title":{"rendered":"Workshop Performance Improvement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12231\" class=\"elementor elementor-12231\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-418c0cf elementor-section-full_width elementor-reverse-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"418c0cf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b63dc00\" data-id=\"b63dc00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5098425 elementor-widget elementor-widget-spacer\" data-id=\"5098425\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-00e4474 e-flex e-con-boxed e-con e-parent\" data-id=\"00e4474\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79e16dc elementor-widget elementor-widget-heading\" data-id=\"79e16dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Workshop Performance Improvement<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22fea35 e-flex e-con-boxed e-con e-parent\" data-id=\"22fea35\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d08c7b9 elementor-widget elementor-widget-spacer\" data-id=\"d08c7b9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e1ae2e e-flex e-con-boxed e-con e-parent\" data-id=\"0e1ae2e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c629fe1 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"c629fe1\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div id=\"eael-advance-tabs-c629fe1\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"c629fe1\">\n            <div class=\"eael-tabs-nav\" role=\"tablist\">\n                <ul class=\"\" role=\"tablist\">\n                                            <li id=\"who-will-find-this-relevant\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"who-will-find-this-relevant-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title  title-after-icon\">Who will find this relevant<\/span>                                                    <\/li>\n                                            <li id=\"typical-aftersales-journey\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"typical-aftersales-journey-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title  title-after-icon\">Typical aftersales journey<\/span>                                                    <\/li>\n                                            <li id=\"potential-risks-\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"potential-risks--tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title  title-after-icon\">Potential risks <\/span>                                                    <\/li>\n                                            <li id=\"our-approach-\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"our-approach--tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title  title-after-icon\">Our approach <\/span>                                                    <\/li>\n                                            <li id=\"typical-scope-\" class=\"inactive eael-tab-item-trigger\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"typical-scope--tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title  title-after-icon\">Typical scope <\/span>                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"who-will-find-this-relevant-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"who-will-find-this-relevant-tab\">\n\t\t\t\t        \t\t\t\t\t        <ul><li>Dealer Groups with multiple \/ widely spread locations, which limits management\u2019s ability to monitor day-to-day operations at each location.<\/li><li>Dealers struggling with low revenue per throughput (in comparison to peers \/ other locations) and\/or high incidence of zero billing.<\/li><li>Dealers not confident of the workshops\u2019 adherence to norms related to service TAT, PM schedule and \/ or those who have not implemented a process for independent reconciliation of VOC, estimate, repair order, pre-invoice and invoice.<\/li><li>Dealers who have not defined \/ documented process for monitoring gate controls, and \/ or norms for exit on manual gate pass, over the counter sale of parts.<\/li><li>Dealers with low Mechanical to Body paint conversion or low customer retention.<\/li><li>Dealers who have had reported incidents of fraud and revenue leakage.<\/li><\/ul>\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"typical-aftersales-journey-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"typical-aftersales-journey-tab\">\n\t\t\t\t                                    \t\t<div data-elementor-type=\"section\" data-elementor-id=\"12129\" class=\"elementor elementor-12129\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dfda22 e-flex e-con-boxed e-con e-parent\" data-id=\"5dfda22\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71a7101 elementor-widget elementor-widget-heading\" data-id=\"71a7101\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our understanding of a typical workshop journey<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1154c8f elementor-widget elementor-widget-image\" data-id=\"1154c8f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1120\" height=\"364\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit2.png\" class=\"attachment-full size-full wp-image-12142\" alt=\"\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit2.png 1120w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit2-300x98.png 300w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit2-1024x333.png 1024w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit2-768x250.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bebe7 elementor-widget elementor-widget-heading\" data-id=\"c6bebe7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">*In some brands, Estimate precedes opening of Service Request; and Pre-Order does not exist.\n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1333f6f e-flex e-con-boxed e-con e-parent\" data-id=\"1333f6f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e55d20 elementor-widget elementor-widget-spacer\" data-id=\"7e55d20\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a21db elementor-widget elementor-widget-heading\" data-id=\"61a21db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our understanding of a typical bodyshop journey<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3731f2 elementor-widget elementor-widget-image\" data-id=\"e3731f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1130\" height=\"387\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit3.png\" class=\"attachment-full size-full wp-image-12143\" alt=\"\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit3.png 1130w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit3-300x103.png 300w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit3-1024x351.png 1024w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambit3-768x263.png 768w\" sizes=\"(max-width: 1130px) 100vw, 1130px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"potential-risks--tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"potential-risks--tab\">\n\t\t\t\t                                    \t\t<div data-elementor-type=\"section\" data-elementor-id=\"12153\" class=\"elementor elementor-12153\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-946c12b e-flex e-con-boxed e-con e-parent\" data-id=\"946c12b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-217a6c8 e-flex e-con-boxed e-con e-parent\" data-id=\"217a6c8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-439fa1d e-con-full e-flex e-con e-child\" data-id=\"439fa1d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-653bfc0 elementor-widget elementor-widget-text-editor\" data-id=\"653bfc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul><li><span style=\"color: #000000;\">Manual recording of gate movement resulting in omissions in Gate-IN \/ Gate-OUT recorded by Security<\/span><\/li><li><span style=\"color: #000000;\">Estimate not aligned with VOC; Estimate not agreed with customer.<\/span><\/li><li><span style=\"color: #000000;\">All jobs requested by customer and agreed in Estimate, not entered in the repair order.<\/span><\/li><li><span style=\"color: #000000;\">Delay in creation of repair order resulting in high service TAT;<\/span><\/li><li><span style=\"color: #000000;\">Repair order not created for vehicle appearing in Gate records despite vehicle remaining in premises for reasonably long duration;<\/span><\/li><li><span style=\"color: #000000;\">Vehicle not repaired as per its PM schedule (Eg. 30,000 km service done instead of 40,000 km which was due; Schedule selected basis mileage with disregard to time)<\/span><\/li><li><span style=\"color: #000000;\">Parts \/ Labour \/ additional jobs omitted from repair order resulting in repair order not aligned to VOC (generally happens if Advisor misses sharing an estimate for a particular job which is then refused later)<\/span><\/li><li><span style=\"color: #000000;\">Denial of critical jobs by customer not documented<\/span><\/li><li><span style=\"color: #000000;\">Bodypaint contractor paid in full for part panel jobs (relevant where paint shop is outsourced and vendor raises invoice on per panel basis); Paint consumption not monitored resulting in excess consumption \/ wastage \/ pilferage going unidentified<\/span><\/li><li><span style=\"color: #000000;\">Vehicle released on short payment (depreciation amount not collected) or credit granted to non-credit customer<\/span><\/li><li><span style=\"color: #000000;\">Repair orders found open despite vehicles having exited the location (relevant where vehicles come for body bodywork and service and system does not restrict issuance of gate pass till all repair orders are closed and invoiced)<\/span><\/li><li><span style=\"color: #000000;\">Customer complaints due to no communication from dealer regarding status (relevant for vehicles brought for bodywork)<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0782a68 e-con-full e-flex e-con e-child\" data-id=\"0782a68\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c69e539 elementor-widget elementor-widget-spacer\" data-id=\"c69e539\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40779e4 elementor-widget elementor-widget-image\" data-id=\"40779e4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"713\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt2.png.jpg\" class=\"attachment-full size-full wp-image-12155\" alt=\"ambt2.png\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt2.png.jpg 1280w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt2.png-300x167.jpg 300w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt2.png-1024x570.jpg 1024w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt2.png-768x428.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"our-approach--tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"our-approach--tab\">\n\t\t\t\t                                    \t\t<div data-elementor-type=\"section\" data-elementor-id=\"12167\" class=\"elementor elementor-12167\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-217a6c8 e-flex e-con-boxed e-con e-parent\" data-id=\"217a6c8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-439fa1d e-con-full e-flex e-con e-child\" data-id=\"439fa1d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c42012 elementor-widget elementor-widget-heading\" data-id=\"1c42012\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-small\">STAGE 1 \u2013 Process Design & Dissemination<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653bfc0 elementor-widget elementor-widget-text-editor\" data-id=\"653bfc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Co-develop activity flow (in the form of \u201cRules of Play\u201d) together with controls and person responsible for executing those controls.<\/li><li>Co-develop &amp; agree exception matrix for any business exceptions that may be needed.<\/li><li>Conduct an orientation session with workshop staff and brief them on the \u201cRules of Play\u201d to be followed at all times.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd8921 elementor-widget elementor-widget-heading\" data-id=\"8cd8921\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-small\">STAGE 2 \u2013 Ongoing Monitoring (Option 1)<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62298ef elementor-widget elementor-widget-text-editor\" data-id=\"62298ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Perform a 5-day soft launch and discuss on the non adherences to the agreed \u201cRules of Play\u201d; Conduct re-briefing if necessary.<\/li><li>Monitor all transactions on daily basis and report non adherences on an as &amp; when basis by the way of flash report.<\/li><li>Compile all findings and prepare month-end report and conduct meeting with relevant stakeholders.<\/li><li>Agree KPIs that require daily monitoring and develop and publish a daily dashboard<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196a08c elementor-widget elementor-widget-heading\" data-id=\"196a08c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-small\">STAGE 2 \u2013 Post-facto Monitoring (Option 2)\n<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-def47a9 elementor-widget elementor-widget-heading\" data-id=\"def47a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">(Relevant for multi-location dealers with varied vehicle loads)\n<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c376b2 elementor-widget elementor-widget-text-editor\" data-id=\"1c376b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Perform a 5-day soft launch at each location and discuss on the non adherences to the agreed \u201cRules of Play\u201d; Conduct re-briefing if necessary.<\/li><li>Monitor sample past transactions during visit as per agreed visit schedule and report non adherences on an as &amp; when basis by the way of flash report.<\/li><li>Compile all findings and prepare month-end report and conduct meeting with relevant stakeholders.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0782a68 e-con-full e-flex e-con e-child\" data-id=\"0782a68\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40779e4 elementor-widget elementor-widget-image\" data-id=\"40779e4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"713\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt3.png.jpg\" class=\"attachment-full size-full wp-image-12169\" alt=\"\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt3.png.jpg 1280w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt3.png-300x167.jpg 300w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt3.png-1024x570.jpg 1024w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt3.png-768x428.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8493561 elementor-widget elementor-widget-image\" data-id=\"8493561\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"341\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt4.png\" class=\"attachment-large size-large wp-image-12170\" alt=\"ambt4\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt4.png 605w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt4-300x169.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac23f60 elementor-widget elementor-widget-image\" data-id=\"ac23f60\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"605\" height=\"326\" src=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt5.png\" class=\"attachment-large size-large wp-image-12171\" alt=\"ambt5\" srcset=\"https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt5.png 605w, https:\/\/ambitcollective.com\/beta\/wp-content\/uploads\/2024\/07\/ambt5-300x162.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t        \n                    <div id=\"typical-scope--tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"typical-scope--tab\">\n\t\t\t\t                                    \t\t<div data-elementor-type=\"section\" data-elementor-id=\"12305\" class=\"elementor elementor-12305\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10d2e03 e-flex e-con-boxed e-con e-parent\" data-id=\"10d2e03\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bf3ca elementor-widget elementor-widget-heading\" data-id=\"65bf3ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Gate Controls<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd576b elementor-widget elementor-widget-text-editor\" data-id=\"1cd576b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Review Gate Register at start of day and reconcile with physical vehicles inside the workshop premises. Report instances of physical vehicle found without Gate-IN, or physical vehicle found without SR, or SR not created within agreed TAT.<\/li><li>Review all Gate-OUT at end of day and reconcile with Gate Pass documents, whether generated manually or via Software. For all manual gate passes, review approvals as per defined Authority Matrix.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14729ed elementor-widget elementor-widget-heading\" data-id=\"14729ed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Shop Floor Operations<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e51e42 elementor-widget elementor-widget-text-editor\" data-id=\"1e51e42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Review pre-invoice and reconcile with corresponding VOC, estimate, and repair order for completeness with respect to customer concerns and agreed recommendations of Advisor making way into estimate and repair order.<\/li><li>Review vehicle age and kilometer reading and ascertain correctness of schedule applied.<\/li><li>Review customer refusal for critical jobs not done (Eg brake pad, spark plug, air and oil filter, etc.)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4785b7 elementor-widget elementor-widget-heading\" data-id=\"b4785b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Shop Floor Operations \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9ad7a elementor-widget elementor-widget-text-editor\" data-id=\"7b9ad7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Review issued parts against material issuance in the system and with MI slip.<\/li><li>Reconcile parts issued on Warranty repair orders with claims raised for Warranty.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8edd648 elementor-widget elementor-widget-heading\" data-id=\"8edd648\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">CRM\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-786d7f1 elementor-widget elementor-widget-text-editor\" data-id=\"786d7f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Review process of identifying and calling no show customers.<\/li><li>Review coordination between Service and CRM for identified pending jobs and follow up done with such customers<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cac01b elementor-widget elementor-widget-heading\" data-id=\"2cac01b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-medium\">Invoicing<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787e325 elementor-widget elementor-widget-text-editor\" data-id=\"787e325\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Review final invoice together with gate pass for cashier approval before the vehicle is signed off for exit.<\/li><li>Review discount passed on invoice with appropriate approvals for such discount.<\/li><li>Review receivables against credit list to ascertain whether credit has been given only to approved customers<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t                            <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Workshop Performance Improvement Who will find this relevant Typical aftersales journey Potential risks Our approach Typical scope Dealer Groups with multiple \/ widely spread locations, which limits management\u2019s ability to monitor day-to-day operations at each location. Dealers struggling with low revenue per throughput (in comparison to peers \/ other locations) and\/or high incidence of zero [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-12231","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/comments?post=12231"}],"version-history":[{"count":40,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12231\/revisions"}],"predecessor-version":[{"id":13405,"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/pages\/12231\/revisions\/13405"}],"wp:attachment":[{"href":"https:\/\/ambitcollective.com\/beta\/wp-json\/wp\/v2\/media?parent=12231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}